Puerto Rico Activities Reviews

Puerto Rico Activities has an overall rating of 2.5 based on 30 reviews. Customer feedback on Puerto Rico Activities is mixed.

2.5/5.0

30 reviews

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All Puerto Rico Activities Reviews (30)
johnyeager8591
June 02, 2026
"Safety felt a bit inconsistent"
Overall, it was okay, but the safety side felt kind of mixed to me. Sometimes I’d get one answer, then later something that felt totally different, which made it hard to feel confident. I don’t expect everything to be perfect, but the inconsistent answers were frustrating and made the whole experience feel less reliable
normataylor1695
May 31, 2026
"Pickup was mostly smooth"
Pickup went smoothly overall, just ran a little bit late. Not a big deal though, I still made it home in time to get dinner started, so I’m counting that as a small win.
AshleyClinton_63
May 22, 2026
"Really easy site to use"
The site was clear and easy to get around. I was able to find activities quickly, the filters worked like they should, and the checkout details didn’t feel confusing or overwhelming, if that makes sense. I’d definitely use it again for planning things to do in Puerto Rico.
Wayne_kastner94
May 21, 2026
"Gear was actually in great shape"
I booked through puertoricoactivities.com and everything was really solid. The equipment was clean, worked the way it was supposed to, and didn’t have that old or questionable feel some rental gear can have, which I definitely appreciated. It just made the whole thing easier to relax into. I’d use them again for sure.
dan1986
May 16, 2026
"Confusing updates and not much help"
I booked an activity through them and honestly... the whole thing was frustrating. The emails didn’t really line up, the times were different, the meeting details were unclear, and I kept having to double-check things. When I reached out, the replies were short and didn’t really answer my questions. So instead of just relaxing and enjoying the activity, we were mostly trying to figure out where to be and when. Not a great experience, and I wouldn’t use them again...
robertsalter9277
May 14, 2026
"Pretty frustrating experience"
This wasn’t a great experience for me. The booking process felt kind of messy, like it should’ve been simple, but it wasn’t — and when I needed help, support took way too long to respond. By the end of it, I was just annoyed and wishing I’d booked somewhere else.
Emily.franks
May 04, 2026
"I waited what felt like forever for the..."
I waited what felt like forever for the confirmation to come through, and it was actually frustrating. I kept checking and wondering if something had gone wrong
KatherineLoeffel
April 28, 2026
"So glad changing our tour time wasn’t a whole ordeal"
We had to switch our tour time at the last minute, i was fully expecting it to be some annoying back-and-forth situation because that’s usually how these things go. But nope, they made it super easy and were really flexible about it. Such a relief when plans change and people don’t make it harder than it needs to be
hello_michael972
April 22, 2026
"Still Thinking About Puerto Rico"
I just got back, so maybe it’s still fresh in my mind, but this felt like the most real Puerto Rico experience I’ve had. The local guides took us to spots I never would’ve found on my own, and it made the whole trip feel way more personal and authentic...
hello_kathy397
April 18, 2026
"Booking was more frustrating than it should’ve been"
I did end up getting my booking, so it’s not like the whole thing failed, but the process was way more annoying than I expected. The site kept lagging during checkout, and the confirmation took a while to come through, which made me second-guess whether it even went through. Maybe it was just a busy time or something, but still, it felt a bit messy
bradley1994
April 08, 2026
"Slow response, kind of frustrating"
As someone who likes to stay on top of things and get clear answers quickly, the wait was frustrating. They did eventually give me some information, but it took longer than I expected and made the whole experience feel more annoying than it needed to be.
catherinehunt6585
April 04, 2026
"I booked thinking there would be some sort..."
I booked thinking there would be some sort of plan in place if the weather turned bad. When the rain came in, everything got kinda confusing and there wasn’t much help or any clear options. I totally get that weather happens, but the way it was handled was disappointing.
michael1972
March 19, 2026
"Payment confusion and not much help"
I tried booking an activity, maybe I should’ve stopped when the payment page started acting weird. My card was charged, but the site never showed a confirmation, so I was left sitting there wondering if the booking actually went through or if I’d just made a bad call using it.

I emailed support and waited, but the response took a while and didn’t really clear anything up. I ended up contacting my bank just to be safe, which felt ridiculous for something that should’ve been simple. Maybe I overreacted, but the whole thing was stressful enough that I wouldn’t use the site again.
Justin-taylor
March 15, 2026
"Still feels overpriced after trying it"
I just booked through Puerto Rico Activities recently, i’m still kind of stuck on how much I paid versus what I actually got. The activity itself was fine, nothing terrible, but for the total price with the fees added in, it didn’t feel worth it to me. Maybe I’m judging it hard because it’s fresh in my mind, but right now I just keep thinking I should’ve looked around more before booking. I probably wouldn’t use them again unless the prices were a lot lower
Nathan_phillips78
March 13, 2026
"It felt way too packed when I went..."
It felt way too packed when I went. The lines were confusing, there didn’t seem to be much crowd control, and the staff didn’t really explain where to go or what was happening. I was expecting it to be fun, but it ended up feeling more stressful than anything. Did anyone else have the same issue, or was it just a bad day?
suzanne_Cook80
March 12, 2026
"Not exactly something I’d recommend"
I really wanted this to be helpful, but sadly, that was not the experience. The site felt more confusing than useful, which is impressive considering I was just trying to do something simple. Maybe it works better for other people, but I definitely wouldn’t be sending my friends here unless I wanted to apologize afterward. Overall, just kind of frustrating and not worth it for me
JoyceDelp_67
March 11, 2026
"My reservation was exactly as expected"
I was a little worried about booking, but everything matched what I reserved. The details were right, and I didn’t run into any surprises, so I feel like I definitely made the right choice.
MichaelBernardy
March 06, 2026
"Bad cancellation policy, not worth the stress"
I booked an activity through puertoricoactivities.com, but our plans changed at the last minute and we had to cancel. I figured it would be annoying, but I didn’t expect it to turn into such a stressful situation.

The cancellation policy felt really strict and wasn’t clear enough when I was booking. I was prepared to lose a small fee, but being stuck losing almost the entire payment made me feel trapped, like there was no reasonable way out once I had paid.

When I reached out to customer service, they just kept repeating the policy back to me instead of actually trying to help. There was no flexibility or understanding, and the whole experience left a bad taste. I definitely won’t book with them again.
hello_loyd774
March 01, 2026
"Nice guide, totally smooth trip"
Our guide was really friendly and made everything feel easy, so the trip went well overall. I was totally calm the whole time, obviously, and just enjoying how simple it all was.
Amber_gillock79
February 22, 2026
"Site was easy to use"
Overall, the site was easy to use. I didn’t have much trouble finding what I needed, and access was good for the most part. Nothing too confusing, just worked fine for me tbh.

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